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eLearning courses

Our eLearning courses are designed to give you and your organisation the knowledge and abilities needed to help anyone in housing need in Wales.

Gain essential skills and knowledge in your own time

With the pressures of working life, it can often be difficult to make time to attend an in-person training event or even webinar. Our eLearning courses are available for you to access and complete in your own time in a way that suits you, whilst still providing the same high level of content and learning.

Select from the topics in the drop-down menu below to find the best course that fits your needs.

Topics and courses

Introducing the Renting Homes (Wales) Act 2016: e-Learning edition (Level 1)

The Renting Homes (Wales) Act 2016 comes into force on 1st December 2022. But what does that mean for those who are renting and what changes are to be expected? This e-learning course is designed to highlight key changes that this revolutionary piece of legislation has brought and provides the foundation for all your future learning on the Renting Homes (Wales) Act 2016.

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Renting Homes (Wales) Act – A Guide for Advisors: e-Learning edition (Level 1)

Renting in Wales has changed for most landlords and tenants. This course is essential learning for anyone working in housing, especially those who advise or support contract holders (tenants), providing a strong foundation for future learning on the Act.

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Renting Homes (Wales) Act – Standard Contracts in the Private and Social Rented Sectors e-Learning edition (Level 2)

Contract holders within the private rented sector are likely to feel the greatest amount of change from the introduction of the Renting Homes (Wales) Act 2016. This course will provide learners with a deeper understanding of how regular and alternative standard contracts operate across the housing sector.

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Secure Contracts: Living in the Social Rented Sector under the Renting Homes (Wales) Act e-Learning edition (Level 2)

The social rented sector is not immune to the changes from the Renting Homes (Wales) Act 2016.  Using the Welsh Government’s model contract as a reference throughout , this course will develop understanding, knowledge and familiarity with secure contracts to ensure that you and your team are ready to support occupiers in the social sector when the changes are in force.

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Harassment, Unlawful Eviction & the RHWA – eLearning edition

Contract holders within the private rented sector are likely to feel the greatest amount of change from the introduction of the Renting Homes (Wales) Act 2016. From increased protection from eviction, additional succession rights, the right to live in accommodation which is fit for human habitation and more clarity in what is to be expected from themselves as contract holders and from their landlord. The basis of these additional protections is the Standard Contract that will apply to most people who are renting in the private rented sector. However, some Community Landlords will also issue alternative forms of standard contract.

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Serious Rent Arrears and Counter – Claims under the RHWA 2016 – eLearning edition

‘Serious rent arrears’ is defined in the Renting Homes Wales Act as arrears of at least two months’ unpaid rent where rent is payable monthly, or eight weeks’ unpaid rent where rent is payable weekly. This is a mandatory ground, where the claim is made out in court.

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Homelessness Law in Wales – An essential introduction Level 1

Level 1 of Shelter Cymru’s Essential Introduction to Homelessness Law in Wales guides learners through an overview of the Housing (Wales) Act 2014 and its key terms. This course presents an excellent introduction to understanding the who, what, when, where and why of the law around homelessness in Wales.

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Homelessness Law in Wales – An essential introduction Level 2

This course builds on the basics explored in our Homelessness Law in Wales – An essential introduction Level 1 course. Shelter Cymru’s Level 2 course will give you all that you need to understand homelessness duties and the rights that people have to challenge decisions about their homeless applications.

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Preventing Homelessness – Sustaining Occupation Contracts e-Learning edition (Level 2)

There has been a broad move by local authorities and registered social landlords to stop evictions into homelessness. But how does this work in practice? This course aims to give learners the information and understanding to be able to confidently assist and advise people facing possession action – whether it is at an early stage or at a crisis point.

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Young people: Housing and homelessness

It is fair to say that the housing options of young people in Wales are limited. This training course will look at the causes and consequences of homelessness for this group and their housing options from accessing emergency accommodation to securing a tenancy.

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Domestic Abuse Homelessness Rights and options

It is well documented that understanding housing options and rights is often crucial to supporting victims of domestic abuse to exercise their rights in a housing context.

This 1 day course delivered by specialist advisers at Shelter Cymru, will cover options available under housing law to both owner-occupiers and tenants, whether married, cohabiting or in a civil partnership. The training will be delivered online in an interactive and informal format, with many opportunities to put learning into practice throughout the day.

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Understanding Universal Credit – the changes, the claims and the pitfalls

Understanding Universal Credit is essential if we are to continue helping the ever growing number of claimants who will rely on it to pay their housing costs and support themselves and their families. This course is a must for anyone that advises and/or supports residents to access benefits or maintain their tenancies.

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Young people, Universal Credit and work

When recession bites and financial markets struggle, it’s often young people who are worst affected. This course will explore the complex rules around when and how a young person is able to access Universal Credit, the conditions that are associated with a claim and how volunteering, one off earnings, grants and, eventually, wages affect a Universal Credit claim.

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Debt: Breaking the cycle

Now more than ever, it is essential that people in debt can access up to date, practical advice and support in dealing with their debts, maximising their income and building financial resilience. This course provides a structured introduction to the money advice process and the debt cycle. Participants will develop effective strategies for dealing with debt, provide initial support and know where and when to refer people.

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Get in touch

If you would like to book or discuss any of these courses, or any in-house training, either fill out the form below or get in touch using the telephone number below:

Telephone: 01792483072

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