Understanding Universal Credit – the changes, the claims and the pitfalls – eLearning edition



Order multiple licenses for your organisation.

Despite Covid-19, Universal Credit continues to shift the welfare benefits landscape in Wales but DWP’s flagship benefit hasn’t been immune to changes. The end of the emergency uplift and announcements in the Autumn/Winter Budget 2021 will have a lasting impact on the experience of claimants in receipt of this benefit. Understanding Universal Credit is essential if we are to continue helping the ever growing number of claimants who will rely on it to pay their housing costs and support themselves and their families.

Course includes:

  • Detailed exploration of Universal Credit from claims to payment and beyond
  • Calculating UC – Understanding the elements that build a UC award
  • Assessment periods and changes in circumstances
  • Work allowances and Capital
  • Alternative payment arrangements – identifying and assisting vulnerable tenants
  • Sanctions and Conditionality
  • Transitional payments
  • Housing costs and different tenures
  • UC claimants and rent arrears

This course is a must for:

Anyone that advises and/or supports residents to access benefits or maintain their tenancies.