Welcome to the Shelter Cymru training store

In these unprecedented times, it’s vital that as housing professionals we can continue to help people who are struggling with bad housing and homelessness. Our eLearning courses are designed to help give you and your organisation the knowledge and abilities needed to help anyone in housing need in Wales.

Renting Homes (Wales) Act 2016 training – Don’t miss out!


The Renting Homes (Wales) Act 2016 will come into force in 2022. Our expert trainers are preparing to provide you with all you need to know about this revolutionary change in the law. Register your interest here and don’t miss out.

Our Winter training programme is now live!


Our Winter training programme covers a diverse range of topics in housing, debt and welfare benefits. Whether you are looking to develop your knowledge, up-skill yourself or to keep up to date, these courses are essential for people working within these areas in Wales.

Convenient online courses

Shelter Cymru’s training courses and resources are accessible online at any time, from anywhere. So if your organisation has people working from home or in settings where social distancing is necessary, this could be an opportunity to invest in their skills and knowledge.

Understanding Universal Credit

Understanding Universal Credit – the changes, the claims and the pitfalls


Despite Covid-19, Universal Credit continues to shift the welfare benefits landscape in Wales but DWP’s flagship benefit hasn’t been immune to changes.

Debt - breaking the cycle

Debt: Breaking the cycle

Banking crises, austerity, cuts to funding and now a worldwide pandemic have taken their toll on the financial resilience of many people in Wales over the last ten years.

Preventing Homelessness – A Possession Action Toolkit

Where do you turn if the people you are helping are facing threats of eviction? What if it is urgent? What if matters have gone too far and they are about to be evicted? What if no specialist adviser is available at short notice?

Homelessness law in Wales L1

Homelessness Law in Wales – An essential introduction Level 1

We all know how important it is to have a home. But what happens when things go wrong? What help is there for people who are either homeless or at risk of homelessness? Wales’ very own housing law upended a system that saw too many people in need falling through the cracks, and placed early intervention and assistance for all at the fore.

Homelessness law in wales An introduction Level 2

Homelessness Law in Wales – An essential introduction Level 2

This course builds on the basics explored in our Homelessness Law in Wales – An essential introduction Level 1 course. Unless you already have a good understanding of homelessness law in Wales and the key terms included in the Housing (Wales) Act 2014, it would be more beneficial for you to first complete the Level 1 course which can be found here.

Universal Credit and housing costs course

Universal Credit and housing costs

The welfare benefits landscape has shifted dramatically in the wake of Universal Credit. Claimants and landlords are having to adjust to an entirely new regime of receiving money for living expenses, housing costs or both. It’s no wonder this topic is never far from the news!

Young people: Housing and homelessness

Young people: Housing and homelessness

It is fair to say that the housing options of young people in Wales are limited. This training course will look at the causes and consequences of homelessness for this group and their housing options from accessing emergency accommodation to securing a tenancy.

Young people Universal Credit and work

Young people, Universal Credit and work

When recession bites and financial markets struggle, it’s often young people who are worst affected. Job opportunities dry up and the few employers who are interviewing can take their pick of experienced candidates who don’t come with the training needs of a young person, fresh out of school. For many young people, Universal Credit will be the only option until they are lucky enough to catch their first break.

Unlawful eviction toolkit

Unlawful eviction and harassment toolkit


Unlawful eviction and harassment can have serious negative consequences for families and individuals. With unlawful evictions on the rise in Wales since the Covid-19 pandemic hit, this course seeks to provide you with information and practical guidance on recognising unlawful evictions and harassment and how these issues can be dealt with by tenants in the private rented sector. This course will look at what constitutes harassment and unlawful eviction and what legal remedies are available.

Unlawful eviction and harassment

Unlawful eviction and harassment advanced


Unlawful evictions have been on the rise in Wales since the Covid-19 pandemic hit. The effect on individuals and families can be catastrophic. This advanced course is aimed at those directly working with individuals impacted by unlawful eviction and harassment and comprises the definition of unlawful eviction and harassment, basic security of tenure and an in-depth look at the civil and criminal legal remedies available.

Covid-19 and housing

Covid-19 and housing – where are we now?


There is no doubt that Covid-19 has significantly impacted every aspect of our lives and our home is more important than ever. Since the national lockdown in March 2020 there have been regular changes in the housing world in adjusting to the “new normal.” This course aims to equip you with an update to housing and homelessness following in recent months and what the changes mean on a day to day practical level.

Covid-19 and Housing 2021 Update

Covid-19 & Housing: 2021 Update


The previous “Covid-19 and housing: where are we now?” course dealt with updates that were to remain in force until 31st March 2021. This new course provides a brief update to explain the changes that came into force from 31st March 2021.