6th July – Advocating for Homeless Applicants – Challenging Decisions Through Conversation


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Advocating for homeless applicants – Challenging decisions through conversation

The right to formally review homelessness decisions is a key feature of the Housing (Wales) Act 2014. Our research shows, that, in keeping with the spirit of the Act, there is a high level of informal activity taking place to resolve issues. But how does this work in practice?

This course will assist learners to identify the various points throughout the homelessness process when challenges can be made, while highlighting key parts of the legislation and code of guidance to inform the conversations that they have while advocating on their clients’ behalf.

This course will cover:

  • A brief overview of the Housing (Wales) Act 2014
  • How to raise informal challenges on:
  • Assessment decisions
  • Suitability of accommodation
  • Priority need decisions
  • Reasonable steps
  • Ending of duty
  • How duties end and what happens next
  • What constitutes a material change of circumstances

Who is this course for?

Housing support workers, homelessness prevention officers, welfare advisors, council funded agencies working with homeless applicants, homelessness charities, refuge staff, temporary accommodation workers, probation officers, social workers.

Course duration:

1 day, online via Zoom, 10am-3pm.